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Terms And Conditions

Payment Options

1. Online Card Payments
Visa, Master and American Express Card payments are processed through PayU Money online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by MathuraHub 72 hours prior to the time of departure; else, the order is liable to be cancelled.

2. Internet Banking
If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank’s net banking options and the amount will be automatically debited from your account. MathuraHub processes payments through PayU Money online gateway system which enables safe and secure transactions.

How do I get a refund after cancelling my hotel or any other reservation?

The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card or netbanking, then the same will be refunded to your credit card or bank account. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation.